You can outsource the servicing work. You cannot outsource the responsibility.
Your investors hold you accountable for oversight, and your borrowers see your subservicer as your brand. Garrett, McAuley & Co. shows you how your servicing really performs, whether you have the right arrangement, and where money is slipping away. Our advice is not tied to selling servicing or moving your portfolio.
- Advising lenders since
- 2003
- Mortgage companies served
- 600+
- Banks and thrifts served
- 120+
- Reviews a year
- 40 to 60
What we review
- How your subservicer performs, scored against peers of your size and portfolio mix
- Your subservicer oversight program, in a scored and signed review for your MORA, CORE, or Ginnie Mae file
- On-site operations, when a desk review is not enough, focused on the areas that drive losses and complaints
- Your subservicing contract and invoices, read line by line against current market terms
- Escrow, advances, and float income that are not flowing back to you
- Default management and claims, checked against investor timelines and post-claim files
- Recapture and retention, and what a realistic program is worth
How it works
- 1A call about your servicing arrangement and the questions you need answered.
- 2A data request for your subservicing contract, invoices, and performance reports.
- 3A scored review of your subservicer and your oversight program.
- 4A written report on what to fix, what to renegotiate, and what money to recover.
Talk with us about what you need.
A 30-minute call is the fastest way to see whether we are a fit. No cost, no obligation.
What you receive
- A scorecard that shows how your subservicer compares with its peers
- A scored, signed review of your oversight program
- A line-by-line list of the contract and fee terms to renegotiate
- A plan to recover escrow, advance, and claim money that should come back to you
Why Garrett, McAuley
- Independent: we do not sell servicing or move portfolios
- A firm principal leads and signs every engagement
- You can start with a free, confidential benchmark from our PULSE Subservicer Health Check
Who you will work with
Joe Garrett
Co-Founder & Principal
Joe Garrett has worked in banking and mortgage banking since 1977, mostly in FDIC-insured and OCC-regulated banks. He served on the boards of four banking institutions and as Chairman and CEO of two of them.
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Michael D. McAuley
Co-Founder & Principal
Michael D. McAuley became a commercial banker in 1984, specializing in mortgage warehouse lending and commercial lending. He managed the warehouse lending business for Washington Mutual and JPMorgan Chase, and he has helped commercial banks set up, assess, and improve their warehouse lending operations.
LinkedIn
Steve Stone
Managing Director
Steve Stone has spent his career in independent mortgage banking, as an entrepreneur and as a senior operating executive. He founded and later sold an independent mortgage banking company, and he has managed loan production, servicing, secondary marketing, MSR strategy, and technology.
LinkedIn
Common questions
- Do you need to visit on site?
- Not always. The subservicer scorecard and the oversight program review need no on-site visit. We recommend on-site due diligence when a desk review is not enough.
- Is there a free way to start?
- Yes. The PULSE Subservicer Health Check at pulse.garrettmcauley.com takes about 10 minutes. It shows how your subservicer compares with what other lenders report, and your answers stay confidential.
- Can you help if we decide to switch subservicers?
- Yes. We run the RFP and selection. If you move, we can guide the transfer or manage the whole thing for you.
- Is this the same as subservicer selection?
- No. An oversight review tells you how your current arrangement performs. If the answer is to shop the relationship, our subservicer selection engagement runs the RFP.